Privacy Policy

At Firdaus (“we,” “our,” or “us”), we value the trust of our guests and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you stay with us, use our services, or visit our website/listings.

1. Information We Collect

When you book or stay at Firdaus, we may collect:

• Personal Details: Name, contact number, email address, and government-issued ID (as required by law).
• Booking Details: Check-in/check-out dates, number of guests, and special requests.
• Payment Information: Payment method details (handled securely through Airbnb or other booking platforms).
• Usage Information: Preferences, feedback, or communication during your stay.

2. How We Use Your Information

We use the information collected to:

• Confirm and manage your booking.
• Comply with legal requirements (e.g., guest identity verification as per local regulations).
• Provide a smooth and personalized guest experience.
• Respond to queries, feedback, or support requests.
• Improve our homestay services and guest facilities.

3. Information Sharing

We do not sell, rent, or trade your personal data. Your information may be shared only in the following cases:

• Legal Compliance: If required by law or government authorities.
• Service Providers: With trusted partners (e.g., housekeeping, payment gateways) strictly for providing services during your stay.
• Platform Policies: If you book through third-party platforms like Airbnb, their privacy policies also apply.

4. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means, no method of transmission over the internet or storage is 100% secure.

5. Guest Rights

As our guest, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your data.
• Withdraw consent for non-essential communications.
• Contact us regarding data removal requests (subject to legal requirements).

6. Third-Party Links

Our homestay may be listed on third-party booking platforms (e.g., Airbnb). Please note that their websites and services are governed by their own privacy policies, and we are not responsible for their practices.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The revised version will be posted on our official listing/website with the updated date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:

• Address: 1227, IT City, Sec 82, Mohali Pin-160082, Punjab
• Email: firdauschd@gmail.com 
• Phone: +91 98140-44616